Privacy Policy
Last updated: 14 June 2026
This policy explains how Quantock Roofing collects, uses and protects your personal information when you contact us or use our website. We only use your details to respond to your enquiry and provide our services.
Who we are
Quantock Roofing is a roofing business based at Halcyon, Fowls Mead, Stretcholt, Bridgwater, Somerset TA6 4SR. We are the data controller for the personal information you provide. You can contact us at quantockroofing@gmail.com or on 01823 729604.
What information we collect
When you contact us through this website, by phone, or via WhatsApp, we may collect:
- Your name and contact details (phone, email)
- Your property address, postcode and access notes
- Details of your roofing enquiry and any photographs you send
- Your contact preferences and consent choices
- Technical data such as referrer and landing page (used to improve our service)
How we use your information
- To respond to your enquiry and provide quotations
- To book and carry out inspections and roofing work
- To contact you about your enquiry by your preferred method
- To keep records of work carried out and guarantees provided
- With your separate, optional consent, to send occasional updates or offers
Our lawful bases are your consent (for marketing), the steps necessary to enter into and perform a contract (to quote and carry out work), and our legitimate interests in running and improving our business.
Contact forms, quotes, inspections and emergency enquiries
Information you submit through our quote, callback, inspection, contact and emergency forms is sent to us so we can respond. Photographs you upload are delivered to us with your enquiry. We do not sell your data.
Telephone and WhatsApp
If you call or message us on WhatsApp, we receive the information you share, including any photographs. WhatsApp is provided by Meta; their handling of your message in transit is governed by their own privacy policy.
Analytics and advertising
With your consent, we use analytics and advertising tools (which may include Google Analytics, Google Ads, Meta and TikTok) to understand how our website is used and to measure our advertising. These tools set cookies and may collect usage data. No analytics or advertising cookies are set unless you accept them via our cookie banner. We do not send your name, phone number, email or address into these tools. See our cookie policy.
Third-party providers
We use trusted third parties to operate our website and handle enquiries, which may include hosting (Vercel), email delivery (such as Resend or Formspree) and message notifications (such as Twilio). These providers process data on our behalf under appropriate agreements.
Data retention
We keep enquiry and customer information for as long as needed to respond, provide our services, honour guarantees and meet legal obligations, after which it is securely deleted or anonymised.
Your rights
You have rights under UK data protection law, including the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to withdraw consent at any time. To exercise any of these, contact us at quantockroofing@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to safeguard your data appropriately.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.